Forgetting your password happens — and resetting it on e333 is straightforward. On the login page, click the "Forgot Password?" link. Enter your registered mobile number and tap the "Send" button.
A 6-digit OTP will be sent to your mobile within seconds. The code is valid for 10 minutes only — enter it on the page before it expires. Once verified, you'll be taken to a screen to set your new password.
Keep the following in mind when setting your new password:
- Minimum 8 characters required
- Your new password cannot be the same as your previous one
- Adding numbers and special characters makes your account more secure
- After the reset, you'll be logged out of all devices — log back in with your new password
If you don't receive the OTP, wait 2 minutes and try again. If you've changed your mobile number since registering, this process won't work — in that case, please contact in the Help Center Contact us via live chat. Once your identity is verified, your password will be reset manually.
E333 keeps a full record of all your betting and financial activity. To view it, log in and click the profile icon in the top right corner.
From there, history is available under two separate sections:
Betting History: Go to Profile → "My Bets" or "Bet History". Each bet displays the date, event name, stake amount, odds, outcome (win/loss/void), and payout separately. You can also filter by a specific date range.
Transaction History: Under Profile → "Wallet" or "Transactions", you'll find a full record of deposits, withdrawals, and bonus credits. Each transaction shows a reference number, method, amount, and status.
Betting and transaction history on e333 is typically accessible for the past 90 days. If you need records beyond that, in the Help Center submit a request — the team will pull it from archived records. As part of responsible gaming, make it a habit to review your spending history regularly.
E333's settlement policy for cancelled or incomplete matches is straightforward. As a general rule, if a match is cancelled before it begins, the full stake is returned to your account.
If a match starts but is abandoned midway, it gets a bit more nuanced — it depends on how many overs or minutes were played and the rules specific to that event:
- Cricket (ODI/T20): Generally, if fewer than 5 overs have been played, bets are voided and stakes refunded. If 5 or more overs have been completed, results may be settled using the DLS method.
- Football: Bets are generally void if less than 75 minutes of play has taken place. If a match ends legitimately by the referee's decision, settlement is based on the final score.
- Suspended Matches: If the match does not resume within 48 hours, the bet is generally considered void and the original stake is refunded.
Refunds for voided bets are generally credited to your wallet within 24 hours. If there's a delay or anything looks off, in the Help Center Provide the bet reference number. Full settlement policy details in the Terms & Conditions will be available.
E333's welcome bonus is one of the best offers available to new members. You get a 100% bonus on your first deposit, up to ৳10,000. That means a ৳500 deposit earns ৳500 in bonus funds, and a ৳5,000 deposit earns ৳5,000.
Steps to Claim Your Bonus:
- Step 1: Registration Complete & Verify Mobile
- Step 2: Before making your first deposit, select the welcome bonus in the "Bonus Code" or "Offers" section
- Step 3: Make a minimum deposit of ৳500 via bKash, Nagad, or Rocket
- Step 4: Bonus will be credited to your bonus wallet automatically within minutes of your deposit
Important: Bonus funds cannot be withdrawn directly. You must complete a 30x turnover of the bonus amount before making a withdrawal. For example, a ৳2,000 bonus requires ৳60,000 in total bets. The bonus is generally valid for 30 days. To view the full terms, Latest Promotions Visit the page.
Real-time score updates are available directly in e333's Live Betting section. Go to the "Live" or "In-Play" section from the menu to view live scores, over-by-over updates, and match statistics for all ongoing matches — all on one page.
Live Score highlights:
- Auto-updates every 5–15 seconds
- Scores for 30+ sports including cricket, football, and tennis
- Current odds are displayed alongside live scores
- Match Stats: run rate, wickets, shots on target, and more
Live video streaming may be available for select events — this requires a balance in your account and may not be available for every match. Look for the camera icon in the Live section to see which matches are streaming. If you have any questions about scores or streaming, in the Help Center let us know.
E333's support team is built around the needs of Bangladeshi users and provides assistance entirely in Bengali. You can currently reach them through three channels:
- Live Chat (Fastest): Click the chat button in the bottom-right corner of the website or app. Average response time is 2–5 minutes. Available any time of day, seven days a week — 24/7.
- Email: Email us at support@e333.biz. Email works best for complex issues or when you need to send documents. Replies are typically sent within 2–4 hours.
- Help Center: e333.biz/help-center- offers topic-based guides and the option to submit a support ticket.
Having your registered mobile number and a description of the issue ready before contacting support will speed things up. Important: e333 support will never ask for your password, OTP, or payment PIN — if you receive such a request, report it immediately.
E333 is strictly for users aged 18 and above. Minors (under 18) are completely prohibited from creating an account, placing bets, or taking part in any financial activity on this platform.
Date of birth is required at registration, and the form is automatically rejected if the applicant is under 18. For larger withdrawals, age is verified through the KYC process using a national ID.
If minors are present in your household:
- Use your password only on your own device
- Always log out after use
- For further assistance on child protection, in the Help Center Contact Us
Any attempt to open an account using a minor's identity, or to play under someone else's identity, will result in account termination and funds may be withheld. For more details, Responsible Gaming Visit the page.